Tour Booking Policy

Booking

Tour Operations Policy

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1. Check-in time at most of the hotels starts from 0730 hours to 1200 hours.

2. Please note that our Tour Executive will be awaiting you holding a placard with your name written, at the exit gate of the Veersavarkar International Airport.

3. If you are arriving by ship, the same procedure applies as above at the harbour.

4. Tour Itinerary will be advised to you by our Guest Relations Executive after arrival. Tour Itinerary may be shuffled without prior notice because of holidays, inclement weather conditions etc.,. However all the sight seeing spots mentioned in the itinerary will be covered.

5. The vehicle used will be exclusive for that group but will not be at its disposal. It will be provided as per contract & will change sector wise. Extra charges are applicable for the vehicle used apart from the itinerary.

6. The Tour Itinerary is made a day or two prior to your arrival and will be advised to the respective driver by our Operations department. Drivers will adhere the same and no alteration is permitted by the drivers.  In case an alteration being necessitated due to weather change as mentioned above, it can made only by the Operations department and the same will be advised to you.

7. As the vehicle & drivers keep changing, we request you to take diligent care of your personal belongings throughout the tour.

8. We make contingency plans so that the sight-seeing and tour itinerary do not fall on a closing day.

9. Most of the sight-seeing spots listed in the Port Blair City Tour remain closed on Monday and other Government holidays.

10. Ships sail for Havelock at 0630 hrs, 0900 hours, 1230hrs and 1400 hrs and return from Havelock the same day at 1400 hrs and 1600 hrs. Ships belong to the Andaman & Nicobar Government Administration. Sailing of ships aboslutely depends on weather conditions.

11. Due to inclement weather conditions that may occur at Port Blair, some of the sight-seeing spots can be visited but may note be suitable for snorkeling, due to less or nil transparency of water. At some other spots, live coral which can be viewed through from a glass bottom boat could be affected owing to rain or  overcast weather. Light & Sound Show conducted in an open-air amphi-theatre  in the Cellular Jail too, is totally dependent on weather conditions.

12. There will be no refund of any unutilized service in part or in full, what so ever may be the reason.

13. Check – out time of the hotels in the Havelock Island is 0800 hours and the return ferry for Port Blair is available only by 1600 hours. So you will be requested to check out in the morning and spend time in the lobby or in the nearby beach till the departure time. However, you can request the hotels for late check – out and the hotels will do the needful, subject to availability of  rooms. If you need guaranteed late check –out, then you have to inform us in advance and the rooms can be provided @ 50% discount, subject to availability.

14. Check – out time of the hotels at Port Blair is 0800 hours. In case you are flying out on the afternoon flight, you can request the hotel for a late check – out and they will provide the room subject to availability. Or else you will be requested to check – out by 0800 hours and spend time in the hotel campus. Alternatively, you can book for extra tour with us.

15. Please note that our tour escorts are not permitted to do guiding at some of the sight seeing spots. So you are requested to hire professional guides for sight-seeing at the Cellular Jail and while in the Ross Island.

16. Please carry swim suit, towel and change dress while going to North Bay, Jollybuoy Island, Red Skin Island and Elephanta Beach.

Hotel Booking Policy

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Dear Guest,

Thanks for your interest in our services.

Pl. find below our Policy points under which this transaction is done. We believe you too understand and appreciate these, which have been developed to facilitate a hassle-free, memorable and a most pleasant holiday in the Andamans.

Hotel Booking Policy

Age Limit
The primary guest must be at least 18 years old to be able to check into the hotels empaneled with us. Accompanying children must be under 12 years of age. They will be charged as per the child tariff.
Children above 12 years are charged adult rates. Kids under the age of 5, sharing a bed with their parents in the same room, are normally not charged. Hotels will, however, levy a meal supplement charge for children. But few hotels charge charges for the child from 02 years.

Check-In Timings
Each hotel has its own check – in and check – out timings. Early check-in or late check-out is subject to availability and you may need to pay extra for it.

Tariff
      The total price is inclusive of all applicable taxes. However, pl. note that it does not include additional personal expenses like telephone charges, meals that aren't part of   your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.

Photo-ID
Some hotels require you to furnish a valid photo-id proof at the time of check-in. Documents that you can carry as id proofs like PAN card, driving license, passport or voter's ID card. We request you to carry any one of these to avoid inconvenience.

Food Served
Food as per the Meal plan will be served by the restaurant at the respective hotel. The Hotel has the sole descrition to decide the menu and the way the meal is served, either A-La-Carte or Buffet.

Deposit & Payment Policy

Deposit
Following  the receipt of the booking request from you, we will be blocking the rooms and sending you an email confirmation. This usually takes 02 (two) days. On this confirmation alert, you are required to deposit the total dues within 05 (five) working days for us to BOOK the accomodation for you. We will confirm your booking within 02 (two) working days from the receipt of your payment.

Payment
All payments can be made by Credit card, Cash, Cheque, Demand Draft or Bank Transfer. We accept Visa and Master cards. Alternatively, payment can also be deposited in the nearest branch of Axis Bank Limited or State Bank of India in your city. You are requested to inform us about the depositing once it is done.

Cancellation Policy

• Every hotel has its own cancellation policy. Please find below the same for your reference.
  
  

  Hotels	Cancellation Policy
  Barefoot Havelock Resort	1.100% refund if reservation is cancelled more than one month prior to date of  arrival. 2. 50% refund if reservation is cancelled before 07 days. 3. No refund if cancelled less than 07 days.
  Dew Dale Resort	1.The Refund on cancellation would be as under. 2. For cancellation before 30 days - 75% of advance amount. 3. Between 7 days and 29 days before Check-in 50% of advance amount. 4. Upto 6 days before check-in - No Refund.
  Dolphin Resort	1. For any cancellation advance amount will not be refunded.
  Fortune Bay Resort	1. 100% refund if reservation is cancelled more than one month prior to date of arrival. 2. 50% refund if reservation is cancelled between 2 weeks to one month. 3.No refund if cancelled less than 2 weeks.
  Hawabill Nest Resort	1. For cancellation before 30 days 75% of advance amount. 2. Between 7 days and 29 days before Check-in 50% of advance amount. 3. Upto 6 days before check-in Not Refund.
  Hawks Bill Nest Resort	1. For cancellation before 30 days 75% of advance amount. 2. Between 7 days and 29 days before Check-in 50% of advance amount. 3. Upto 6 days before check-in Not Refund.
  Hotel Abhishek	1. Cost for one night will be deducted from advance payment if the booking is cancelled
  Hotel Andaman Residency	1. For cancellation received 30 days or before, 100% refund. 2. Between 10 to 30 days, 50% refund. 3. Less than 10 days - No Refund. 4. No refund for unused nights or early checkouts
  Hotel Aparupa	1. 100% refund if reservation is cancelled more than one month prior to date of arrival. 2. 50% refund if reservation is cancelled before 15 days to date of arrival. 3. No refund if cancelled less than 15 days
  Hotel Dream Palace	1. Cost for one night will be deducted from advance payment if the booking is cancelled
  Hotel Kingdom	1. No deduction is applicable for the Cancellation / Modification done minimum thirty days, prior to the date of check in. 2. 50% of the Room Tariff will be deducted for the Cancellation / Modification done minimum ten days prior to the date of check in. 3. No Refund will be given for the Cancellation / Modification done with in seven days to the date of check in.
  Hotel Megapode Resort	1. Up to 24 hours of check in time ( 8 am in the first day of booking ) 50% 2. 24 hours to 72 hours of check in time ( 8 am in the first day of booking ) 20% 3. Before 72 hours of check in time ( 8 am in the first day of booking ) 10%
  Hotel Rhishabh	Nil
  Hotel Sentinel	1. 33% deduct if cancelled before 10 days. 2. 50% deduct if cancelled before 06 days. 3. 75% deduct if cancelled before 04 days. 4. Less than 2 days - No Refund
  Hotel Tejus	Nil
  Hotel Tsg Emerald View	1. 100% refund if cancelled before 20 days prior to date of arrival. 2. 25% deduct if cancelled before 15-20 days prior to date of arrival. 3. 30% deduct if cancelled before 3-15 days prior to date of arrival. 4. Less than 1-3 days - No Refund
  Peerless Sarovar Portico	1. For Cancellation received 30 days or before, 100% refund, between 10 to 30 days, 50 % refund and less than 10 days in advance of arrival, there will be no refund. 2. No refund for unused nights or early checkouts 3. Cancellation for fully pre-paid bookings made more than 30 days prior to date of arrival: will receive a full refund, less bank administration fee (3%) and Resort administration fee (booking fee) (10%) of the total booking. 4. Cancellation for fully pre-paid bookings made less than 30 days prior to date of arrival: will not be refunded. 5. The booking fee is non-refundable.
  Rose Valley Resort	Nil
  Sea Pricess Beach Resort	1. Full refund for cancellation received 30 days or more in advance. 2. 75% refund for cancellation received 29-14 days in advance. 3. 50% refund for cancellation received 13-7 days in advance. 4. No refund for cancellation received less than 7 days in advance.
  Sea Shell Pb	1. Full refund for cancellation received 30 days or more in advance. 2. 75% refund for cancellation received 29-14 days in advance. 3. 50% refund for cancellation received 13-7 days in advance. 4. No refund for cancellation received less than 7 days in advance.
  Sea Shell Resort	1. Full refund for cancellation received 30 days or more in advance. 2. 75% refund for cancellation received 29-14 days in advance. 3. 50% refund for cancellation received 13-7 days in advance. 4. No refund for cancellation received less than 7 days in advance.
  Silver Sand Resort	1. 33% refund for cancellation received 30 days or more in advance. 2. 75% refund for cancellation received 29-14 days in advance. 3. 50% refund for cancellation received 13-7 days in advance. 4. No refund for cancellation received less than 7 days in advance.
  Sinclairs Bay View	1. 100% refund if reservation is cancelled more than one month prior to date of arrival. 2. 50% refund if reservation is cancelled before 15 days. 3. No refund if cancelled less than 15 days
  Sun Sea Resort	1. Cost for one night will be deducted from advance payment if the booking is cancelled
  Symphony Palms Beach Resort	1. Full Refund for cancellation received 30 days or more in advance. 2. 75% Refund for cancellation received 29-14 days in advance. 3. 50% for cancellation received 13-7 days in advance. 4. No refund for cancellation received less than 7 days in advance and unused nights or early checkouts or in lieu of Govt. ferry cancellation.
  The Wild Orchid Resort	1. 30 days or more – 100% refund. 2. 7 – 29 days – 50% refund. 3. Less than 7 days - No Refund
  Turtle Resort	1. For cancellation before 30 days 75% of advance amount. 2. Between 7 days and 29 days before Check-in 50% of advance amount. 3. Upto 6 days before check-in Not Refund.

• However, if your bookings are for the stay between 01 December to 15 January, no refund will be made for the cancellations.

• Andaman Holidays charges a separate service fee of Rs 500 for all cancellations.

• For cancellations please send email to contact@andamanholidays.com or call us at +91 3192 239595 / 234924 and +91 9932080577

• Cancellation charges will be applicable from the time of receipt of the cancellation request at our end. For example the cancellation received between 1000 – 1700 hours on a working day (Monday to Saturday) will be considered on the same day and the request beyond the time mentioned will be considered on the next day.

No Show

• If you don't show up at the hotel as per the booked schedule, you'll still be charged the entire amount.

Modifications and change of booking

If, after confirmation invoice has been issued, you wish to change your travel arrangement in any way, for your chosen departure date or accommodation, we will do our utmost to make these changes, but please be aware that it may not always be possible.

Re-payment

• All the re-payments for the cancellation will be paid in 3-4 weeks of cancellation. 
• All re-funds will be made through bank transfer only.